Shipping & Returns

10 Days Money Back Policy*

Once the product is returned under our 10 Days Money Back policy the refund will be credited to your provided bank account.

  1. For cash on delivery orders, the refund will be processed to your bank account.
  2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking)

Will I have to pay for shipping the product back to you?

We offer FREE Return Shipping. You'll receive complimentary return shipping on all re-sizings, exchanges, or refunds for all products within the 10-day money back policy.


100% Refund

Our 10-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.


Free Returns

We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.


Lifetime Exchange & Buy-Back Policy:

We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from Aya’s, within India. The product along with the original product certificate, can be returned or exchanged basis its current market value, with deductions towards making charges. Loss of the original product certificate would result in a deduction of Rs. 500.

This means your product's current value of metal, diamonds and coloured stones, will be determined based on product specifications and the current price listed on our website.

If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

*We offer a lifetime exchange & buy-back guarantee on all purchases made from AYA'S within india.


Lifetime Exchange

The value of the exchanged product after deductions towards making charges and discounts will be credited to your Aya’s account. This remains valid for 90 days and can be used to purchase anything on our website. The value cannot be encashed.


Lifetime Buy-Back

If you choose to return the product, we will refund 90% of the total amount. A 10% of the amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products. Refund will be made via online bank transfer within 10 days of receipt of the product.

Jewellery returned showing signs of alteration by anyone other than AYA'S shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.

  1. Gold Jewelry: 100% value for exchange; 90% value for buyback
  2. Diamond: 100% value for exchange; 90% value for buyback
  3. Gemstone: 100% value for exchange; 90% value for buyback

Free Shipping*

AYA'S provides free delivery/shipping on all items within India. Shipping time is 24-48hrs for "Available in Stock" items and 10 business days for "Make to Order" items.


Transit Insurance

All goods will be fully insured by AYA'S until they reach you, so your purchase is 100% safe.


Customer Delight

Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at cs@ayasalley.com or at 8630543095 between 10am-8pm, 7 days a week.